Company responsible

The company responsible for processing your personal data on our website is Multikraft Probiotics Australia Pty Ltd 858 Gooburrum Road, Welcome Creek, Bundaberg, QLD, 4670. We take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy. Your data will not be passed on to other recipients without your express consent.


Collection, processing, and use of personal data

We automatically collect and store in our log files the information automatically provided by your internet browser. This includes:

  • access data/server log files
  • browser type / version,
  • operating system used,
  • referrer URL (the previously visited website)
  • the host name of the accessing computer (IP address)
  • the time of the server request
  • the amount of data transferred
  • report as to whether the access attempt was successful

Users’ IP addresses will be erased or anonymised after cessation of use. In the case that the IP addresses are anonymised, they are changed in such a way that details of personal or material circumstances can no longer only be associated with an identified or identifiable natural person or can only be associated with an identified or identifiable natural person with a disproportionate investment of time, cost, and labour. The data in the log files are analysed by us in anonymous form in order to further improve the website, make it more user-friendly, and find and correct errors more quickly. In addition, they are used to control server capacities so that appropriate data volumes can be made available if necessary.


Contact form

If you contact us using the form on the website or at info@multikraft.com.au  we will store the data you provide for 14 days for the purpose of processing the request and in case of follow-up questions. We do not share this data without your permission.


Newsletter

You can subscribe to an e-mail newsletter via our website. For this we need your e-mail address and your declaration that you agree to receive the newsletter. To provide you with targeted information, we also collect and process voluntarily provided information about our newsletter topics. As soon as you have subscribed to the newsletter, we will send you a confirmation e-mail with a link to confirm your subscription. You have the right to revoke your consent at any time by means of a written notification or (in the case of the e-mail newsletter) by clicking on the unsubscribe link, without affecting the legality of the processing carried out on the basis of your consent prior to you revoking it. 


Registration/Web shop

The data entered during registration will be used for the purpose of using our webshop and for later contract processing. The data you provide are necessary to fulfil the contract or implement pre-contractual measures. We cannot conclude the contract with you without these data. No data are transmitted to other recipients.


Data storage/Web shop

Please note that in order to simplify the purchasing process and for later contract processing, the web shop operator stores the connection owner’s IP data, as well as the buyer’s name and address using cookies. The data you provide are necessary to fulfil the contract or implement pre-contractual measures. We cannot conclude the contract with you without these data. Data will not be transmitted to third parties, with the exception of transmitting credit card details to the processing bank institutions/payment service providers for the purpose of debiting the purchase price, to the transport company/shipping company commissioned by us to deliver the goods, and to our tax consultant to fulfil our tax obligations. If the shopping process is aborted, the data stored by us will be deleted. In the event of a contract being concluded, all data from the contractual relationship will be stored until the expiry of the retention period under tax law (7 years). 

The name, address, goods purchased, and date of purchase data will also be stored until the expiry of product liability (10 years). These provisions are in accordance with the Privacy Act 1988 (Cth).


Disclosure of data to third parties

The data collected by us will only be passed on to third parties if this is necessary for the purpose of contract processing or invoicing or if you have given your prior consent. The data shared in this way may only be used by our service providers to fulfil their task. These providers have been carefully selected and commissioned by us in writing. They are bound by our instructions and are regularly checked by us. Any other use of the information is not permitted and also does not occur on the part of the service providers entrusted by us.


Cookies

Our website uses cookies. These are small text files that are stored on your device using your browser. They do not harm your computer. We use cookies to make our website user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognise your browser next time you visit the website. If you do not want this to happen, you can configure your browser to notify you of the use of cookies only accept cookies in individual cases. Disabling cookies may limit the functionality of this website.